Your Optimum remote and cable box offer endless programming options.

They’re simple to program and easy to troubleshoot.

  1. Learning how to program your remote here
  2. Getting instructions to reboot your cable box here
  3. Finding out how to troubleshoot your internet connection here

Remote Control

Intuitive remotes control both cable box and TV.

Your Optimum remote can control any TV with a three-digit TV model code that matches your TV.

  • Find instructions and the three-digit code for your TV model on
  • And if you misplace your remote, you can use the Optimum App on your mobile device as one.

Download the Optimum App

Reset Instructions

DIY troubleshooting, no tools required.

  • Reset cable box
  • Reset modem

Once in a while, even a state-of-the art cable box or modem needs to be refreshed and reset. Doing so can help you save time by solving issues yourself.

To reset your cable box, simply unplug it from the wall outlet. Wait about 30 seconds, then plug it back in and allow the box to go through the reboot process, which should take about three minutes.

If you can’t reach your power cord, reset your cable box this way: Turn the cable box power on. Then press the volume up, volume down and INFO buttons simultaneously on the front of the box until it shuts down. Wait about 30 seconds then turn it back on.

Get more answers about your cable box

To reset your modem/wireless home network, unplug the power from your modem (and router if using one), plug the modem back in first and then the router, and wait until it has fully reset. This should only take a minute.

Get answers to questions about your modem

Optimum Help

We're here to help you.

You can visit to watch tutorials, find answers to frequently asked questions, and to download user guides.