You can visit optimum.net/support to watch tutorials, find answers to frequently asked questions, and to download user guides.
Your Optimum remote and cable box offer endless programming options.
They’re simple to program and easy to troubleshoot.
Intuitive remotes control both cable box and TV.
DIY troubleshooting, no tools required.
- Reset cable box
- Reset modem
Once in a while, even a state-of-the art cable box or modem needs to be refreshed and reset. Doing so can help you save time by solving issues yourself.
To reset your cable box, simply unplug it from the wall outlet. Wait about 30 seconds, then plug it back in and allow the box to go through the reboot process, which should take about three minutes.
If you can’t reach your power cord, reset your cable box this way: Turn the cable box power on. Then press the volume up, volume down and INFO buttons simultaneously on the front of the box until it shuts down. Wait about 30 seconds then turn it back on.
To reset your modem/wireless home network, unplug the power from your modem (and router if using one), plug the modem back in first and then the router, and wait until it has fully reset. This should only take a minute.